Reviews from our customers
Customer Experience is in our DNA
Customer Experience at JAX
At JAX Tyres & Auto, our commitment to exceptional customer service is not just a goal; it’s a cornerstone of our brand identity.
We recognise that providing a personalised and convenient service experience is essential to building lasting relationships with our customers.
Customer experience is at the heart of our DNA; listening to the voice of our customers provides us with invaluable insights into what is happening across our network which we would otherwise miss.
We don’t just survey our customers – we read what you have to say, contact you when you ask us and take action from your feedback. After you visit us, we’ll send you a survey in order to capture your feedback.
It’s only a short survey which we encourage you to complete, with targeted questions which are important we get right. To date:
✅ 85% of our customers told us that their overall experience with JAX was extremely easy
✅ 89% of our customers strongly agreed that their invoice clearly detailed the work completed
✅ 92% of our customers strongly agreed that we treated them with respect
✅ 91% of our customers strongly agreed that their booking experience was seamless and hassle free
✅ 88% of our customers strongly agreed that their vehicle was ready at the expected time
✅ 90% of our customers strongly agreed that their vehicle was treated with care
JAX Tyres & Auto Customer Charter
Our customer charter displays the standards we uphold ourselves to when you are dealing with us. It is our commitment that you receive the highest standard of service possible when visiting any of our stores. If this isn’t the case, we have the appropriate channels for you to share your feedback.
Click here to view the JAX Tyres & Auto Customer Charter.
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Safety First
Your well-being and safety is our first priority
A Big Smile
Our team members will welcome you in a friendly manner
Make It Easy
We’ll make sure every step of your journey with us is simple
Open & Honest
We promise to be straightforward and transparent
Feedback
We’ll treat you as an individual, using your feedback to improve
JAX Customer Satisfaction
We’re really proud of our Net Promoter Score (NPS) which is the metric we use to measure the voice of our customers. Our overall average score of 85 is considered excellent and above average in our industry.
This score is based on 55,000 customers last year telling us that they were extremely satisfied with their visit to a JAX store and would very likely return whilst recommending us to others.
We’re also grateful that our customers take the time to review their JAX experience, with over 35,000 of our customers leaving 5* positive Google reviews.
In comparison, only a small percentage of customers told us something went wrong with their visit last year and we hold ourselves accountable to the highest standards ensuring these customers were contacted for us to listen and provide support.
Gaining these insights allows us to understand when something isn’t right and lets us adjust, review our products, improve our services, enhance our offerings and importantly, provide ongoing training to our network.
Reviews from our customers
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Excellent service and great pricing. All work completed promptly.
Troy Nizynski , 26 Feb 2026
JAX Tyres & Auto Fyshwick -
Had my tyres replaced which I booked and paid for online which was great as I can break my payment in 4 with Paypal. Dro …
Alby , 23 Feb 2026
JAX Tyres & Auto Mitchell
Jax Tyres Phillip have bailed me out of jam more than once. You won’t find a better tyre team in Canberra! They have alw …
Daniel Crowe , 26 Feb 2026
JAX Tyres & Auto Phillip
I buy my car tyres there regulaly. Just today they fixed my mower tyre for me no charge.
Jeremy Watson , 26 Feb 2026
JAX Tyres & Auto Tuggeranong
Absolutely amazing customer service. Trustworthy, super fast. I will never go to anyone else. I had been to anoth …
Veena Gopinath , 28 Feb 2026
JAX Tyres & Auto Artarmon
In Bathurst on holiday and needed a new front tyre. Decided to get all 4 new tyres and the price was great, the service …
Daniel Corrigan , 26 Feb 2026
JAX Tyres & Auto Bathurst
Professional skill and super friendly service. Highly recommend After 6 month, I come back for tyre check and alignment …
Chia Cheng Chou , 24 Feb 2026
JAX Tyres & Auto Blacktown
Just wanted to show my gratitude to the team at Jax tyres and auto Campbelltown helping me fix my vehicle. Aswell as si …
Ryan Sweeney , 24 Feb 2026
JAX Tyres & Auto Campbelltown
Our continuous focus and dedication to customer experience has led to JAX Tyres & Auto receiving multiple awards!
What we’ve improved based on your feedback…
- Detailing what’s included in the price breakdown on our invoices
- Removed bothersome website pop-ups on mobile devices
- Enhanced options when searching for tyres
- Clearer pricing explanations for our services such as puncture repairs
Please continue to tell us what you think!
A Message from the Customer Experience Team
At JAX Tyres & Auto, customer experience is part of our DNA and our aim is to ensure our customers have a positive experience when using or visiting our premium retail store outlets.
You should expect to be treated fairly, in a professional and friendly manner with your vehicle receiving the highest quality workmanship.
Customer experience is our priority and if there is anything we can do to improve our service, please feel free to contact us.
